The continuous improvement process
In everyday economic life, business development is usually not a one-off measure but a continuous process. As an entrepreneur or as a company you should consider business development consulting as continuous support for improving your processes, both now and in the future. It helps you to ensure the competitiveness of your company and to be able to calculate the risks that constantly arise from existing and new competitors or from changing market conditions.
Our approach
The work of SHCB is based on the holistic approach of the PDCA cycle (Plan-Do-Check-Act). Suggestions from employees, customers, the environment or legal changes are included in the review of the development. It also considers the necessary processes that are needed for the implementation, the interaction and any effects that could have been planned. Afterwards, the process will be tested, in order to check in a third step, if the project and the execution match. The knowledge gained in this step is last taken up for correction or adjustment. This process is a permanent cycle designed to guarantee sustainable high quality.
In concrete terms, this means talking to all areas, but especially to the product, sales and marketing departments, in order to understand which processes are running well and where there is a need for actions from the point of view of the individual participants.
The advantage of being an "external" is that you don't have any "political" company interests because you don´t have to work with people from your own or other departments in the future.
In this way, you become the mouthpiece of the people and try to better understand and bundle the different interests of the individual persons or departments in order to formulate appropriate measures or proposals that help to improve the processes in the end.
The focus is on factual issues, but in individual cases it can also be on personal matters.
In the latter cases, an attempt is made to solve the problem through appropriate external personnel trainers, if this is desired by the management. Sometimes these are the only reasons, but usually this is only part of the big picture.
In all other cases, the companies are supported in implementing the planned measures and in checking how much the changes are already having an effect and whether these changes are already beginning to pay off in terms of the company's goals by constantly comparing the target and the actual.